The equipment we reserved was not available for our move and it was a critical item. I was told at 10 the morning of our reservation. Then I was told no one would be at the location after 10:30am. The worker had personal things to do, even though the site said someone would be there. Definitely our last rental at this location and for our cross country move we will not rent from U-Haul even though we have in the past.
KIMBERLY T
Bear River Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Provo, UT 84606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location lied about my fuel level and the cleanliness. Charged me 100 dollars. Luckily I took photos and have my gas receipt from the corner not even half mile down the road. I’m waiting for the U-Haul support center to make things right.
BRIAN SDo not think we need to change anything.
ROBERT RGreat experience, I wouldn’t change a thing!
KIMBERLY PI bought boxes but they forgot to give them to me. I was told I could get a refund at drop off but at drop off they told me they can’t do anything because they are a third party. I paid for boxes I didn’t get. Overall, U-Haul takes advantage of people because they know that we are desperate when moving and will just take what we can get.
Richie B