Place was closed and shouldn't have been recommended. Also the drop off was changed during reservation. The mileage allowance was changed and barely enough to get to destination. Having to worry about mileage during stops and getting off the highway was not a pleasant experience. The fuel at pickup was not what the app showed at drop off. These things are important and Uhaul failed again. I found out a location was open in Moscow ID which is not far from pullman wa but due to mileage allowance restriction It was not optimal. Hearing similar experience from Uhall staffers from other customers was not conforting
MOHAMED E
E&S Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pullman, WA 99163
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Customer Reviews
- 4.0 Average Customer Rating
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The helper was great and helped with reporting the issues I had.
Janni BThe young man who checked me out was wonderful!
JADE CDropped off after hours never talked to anyone. Left a message that I dropped it off and asked them to call me in the morning when they open to confirm drop off. No one called or texted. So as of now I would say not very good customer service.
Lorena LThis is a new location, only open for 10 days when we picked up. Check out was slow due to the computer software system. Eric went above and beyond to help us when we had equipment issues. Despite the slow check out (which will likely smooth out in short time) our experience was excellent. Staff was friendly and helpful, and the resident dog was a nice bonus!
DANIELLE L