No one was in the office. Called the service number and the guy was at a doctors appointment, spent 30 minutes just to assign me the wrong truck and it was about an hour to assign the right truck. Not to mention had me running back and forth from the office to the lot to verify the truck.
Justice M
CWWO
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Raleigh, NC 27604
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Customer Reviews
- 3.0 Average Customer Rating
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There's a sign that says "Open - Call this number for service". Called it multiple times. Knocked on the door. Could not get ahold of anyone. Left the key in the box but I prefer handing it over.
Peter MHad the best experience with the most friendly and helpful employee ever! Will always choose this location!!
AMY NI don't have any suggestions or future recommendations to make at this time. I do, however, want to say how I appreciate the convenience of being able to pick up my van outside of normal business hours because I have a paying job that operates on unconventional schedule, in addition to being a new business owner. The ease of self pick-up and return using my mobile phone allows me to process my reservation on my time and without interruption or other business transactions being handled at the same time. This was my second time picking up and dropping off at this location (CWWO - Bastion Lane) and I have to say that although I was able to secure the reservation independently, I was pleasantly surprised and grateful when a gentleman with the location came out to make sure I was ok....I couldn't find the darn parking brake...LOL. I will return to this location again for future reservations on a monthly basis to assist with meal delivery for the homeless and hungry individuals in my community. Thank you, U-Haul, for making this assignment easier since November 2024. Sincerely, Thresa A Harris, CEO/Founder Meals That Heal Ministries, Inc.
Thresa AThe person was not there. The door was unlocked, but no one was present running the business. I waited for 30min and finally used the drop box instead.
STEPHEN C