We were told at pickup that we could drop the trailer at any U-Haul location, however, when we arrived at drop off we were told we were assigned a different drop off location and had to call and get permission to drop it at our preferred choice, which took some convincing. This all needed to be explained properly when we picked up the trailer.
TY T.
Move It Storage Richmond
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, TX 77406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Pickup location was closed so I had to call in to have my reservation converted to self pickup. Then I had to call back because the person who converted my reservation set it for 11pm instead of 11am. After all that, I finally got the keys then had to figure out how to get the truck out since it was parallel parked between a light pole and another uhaul truck parked closely behind it.
Milton G.the truck was very Old, taking a Lot of gas for a little trip. Every thing in the truck was Old and sticky . I would advice you to get a New truck if possible. Customer service was excellent. Thanks for helping us . 👍🏻
Aliya K.They charged me way more than they said it would be…they charged 3 separate amounts. Also, the truck's door didn't work and was stuck half way open so I had to bend down under the door to load it and had to drive with it open so I went 20 mph with my emergency lights so nothing would fall out. The interior smelled so bad and the cup holders and door handles were full of nasty water. Worst experience EVER!!!
Besie L.I went to pick up my rental & I had to wait at the door for over 20 minutes before someone arrived. No signage about the employee leaving or how to contact someone if something was needed. The weather strip was pulled off of the passenger door & laying in the passenger seat. The speedometer was showing 50 MPH but my wife said hers was showing 35 while she followed me. I had multiple people honk their horns while they passed me & flipping me off. The truck was very difficult to control as the steering is terrible. When I went to drop the truck back off at the location the employee was not there again, he finally showed up from somewhere & refused to open the front door for me. I knocked until he finally gave up & opened the door. I told him about all of the issues & his response was oh ok. I will drive to a different location or wait until a truck is available somewhere else before I go here again, I would highly advise not to use this location.
Kyle W.