On the pick up of vehicle, some one came to gate and let me in. On return of vehicle I left my phone I. My personal veh by accident and had no way of calling the number on gate however I arrived to return vehicle 30 minutes before scheduled time. The site has 24/7 surveillance as I blew, got out of the truck waved arms walked to the gate. No one opened the gate or came to open gate after 30 minutes of doing this repeatedly I had to back the 20 foot U-Haul out on a dark bridge to go use a strangers phone I will never use U-Haul truck service again.
NYCOLE S
Cedar Creek Ranch Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, TX 77469
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Customer Reviews
- 4.5 Average Customer Rating
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While the manager was accessible on the phone, the unreliable gate mechanism meant an extra 15-20 min delay in a drop off on a work morning while I tried the code, then the manager had to call the onsite staff to come fix it. It was not the best foot forward, though it all worked out in the end.
DANIEL OGreat service, went above and beyond, thank you.
JULIO MThis was by far the easiest transaction for a truck rental I have Ever experienced. Friendly, no hassle pick up and return! Highly recommend!
Jennifer JGreat service!!
Alber K