My reservation was a van then gave me a big truck while I pick up. The staff said someone took the van and I can cancel the reservation. Will you pay my lose since I have to change the plan. The reservation make no sense. When i received the receipt, the "Fuel charge: 4GL $15.75" is not correct. It was 3 1/8 while I took your UHAUL truck. I total drive 17 miles. I filled the fuel before I return the truck and I have the receipt of the gas station. It is 3 3/8 while I returned the truck which means I filled more. I send email asked to refund the $15.75 and I heared nothing.
SHIRONG W
JB Appliance & Decor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rocky Mount, VA 24151
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Better assortment of equipment to choose from. U-Haul corporate too rigid in moving equipment to accommodate customer!
JAMES SDrop off by mobile ap No interaction with staff . The random text about towing a trailer to my destination made me uneasy
Glenn OLindsey was delightful and provided excellent customer service. She was prepared for my reservation, flexible allowing me to change trailer size with no hassles and established a nice relationship. I can tell she enjoys her job and will absolutely use this U-Haul location again and recommend it to others. I live in Union Hall and the previous U-Haul owner shut down their location a year ago. The drive to Rocky Mount was close and easy to find.
WILLIAM HAlways great customer service. Very friendly and knowledgeable.
WARREN B