Without apology, a very surly agent who seemed annoyed that we wrestled interrupting his work in an adjacent garage informed us that the appliance dolly for which we had contracted was not available. He substituted a regular dolly without adjusting the price. I mentioned the differential and he said, with disdain, "It's only three dollars." He did not make the adjustment on the bill. I asked if he had any of the orange safety ties that would have come with an appliance dolly and he said no. The purpose of our trip was to move appliances from one city to another, with stairs at both locations. I have previously had great experiences with U-Haul, and sometimes equipment needs cannot be met, I get it. But the surly attitude that came with our "service" did not reflect well on U-Haul. I will not use this particular branch in the future.
jeanne g
Rieke Business Group LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Charles, MO 63303
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Customer Reviews
- 3.0 Average Customer Rating
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Just a U-Haul affiliate with a back end parking lot. No help. Just drop off and use the app. Don’t use if you can’t connect or disconnect equipment yourself.
David BI dropped off the truck after hours. Suggestion.... the name of the business was a little misleading. Rieke Business Group was not visible. i only saw the Uhaul sign in the window.
JODI SBasically this is a backend of a public parking lot about 100 yards from a small automotive shop. There are no dedicated UHaul reps at this location. If you don’t mind waiting or unhooking the trailer yourself, it’s fine.
DAVID BThe location if very hard to find.
MARK L