Keep up with the good job.
KWAME A
Agua Pure
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint John, NB E2J2B7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We booked our U-haul several weeks before our move. We reserved 2 dollies and three dozen blankets (furniture pads). The pickup was supposed to be at the Millidgeville location for 8:30 AM. The very night before our move, we get a call saying that our pickup would now be at Agua Pure, for 9:00 AM. At 9:00 AM, the building was still locked, lights out, no one in sight. There was a sign on the door saying that if you were there to pick up a U-Haul and the door was locked, to call a certain phone number. Called that phone number, no answer. We continued to wait. Finally at 9:10, someone who clearly just got out of bed crawled out from a back door, walked passed us without saying a word, and trudged their way over behind the counter. Still without even acknowledging us, she turned on her computer and started to get herself organized. Finally, she spoke, and told us that her phone was dead and that she needed to plug it in so she could take a picture of my driver's license. I asked about the dollies and was told that U-Haul hadn't left any for us. As for the blankets, there were only two dozen instead of the three dozen we reserved. Two dozen ended up being enough, so no major issue there. Got the key, opened up the back, and it clearly had not been cleaned. Full of rocks, dirt, bits of concrete, and other garbage. We ended up having to clean the truck ourselves before the move, and we had to do our entire move without dollies, which killed our backs. I would not recommend U-Haul in general, and will definitely look for other options in the future.
JOEL AThe store was closed, so no personnel were spoken to. The process was easy and straightforward
MAGNUS JIt was pretty straight forward to get to the site & the girl was very helpful.
Keith CThe van was filthy front and back. It obviously was not checked when returned from prior rental. The tank was 1/2 full. I pre ordered a furniture dolly that was not available. I had to drive an extra 20 km to pick one up at another location and then pay for that mileage. It made me late for the movers who I had to pay extra. Terrible experience will not rent there again.
PATRICIA L