No one there at opening, key and truck pick up took 45 minutes COSTING ME VALUABLE TIME AND MONEY as our movers were idly waiting. Location was far from requested site, and “customer service” agent clearly could not have cared less and stated “you agreed and signed up for this when you clicked the little box”. A second reservation was rudely canceled when I was called two days before pickup and told I would not be getting the requested 20 foot truck but would be getting a 10 foot truck. When I protested that that wouldn’t work, I was told “fine, I’ll cancel the reservation”and was immediately hung up on. This was an absolutely terrible experience on both counts. I have no idea why your business appears to be successful when you treat your CUSTOMERS so poorly
David H
MJs Tires & Tint
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63147
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The lot of the drop off. Is filled with pieces off log and rck and grass a weeds. Like driving in a abandonded building driveway.
BRENDA TIt was difficult moving without a dolly.. it was terrible
Gloria DLove the M.J.s staff!
JAKE BNot keep changing my drop off location after being told 1 place to go and wasting miles for nothing
Natasha T