Our drop location was Mont-Tremblant but U-Haul moved it during the day to this location, another time extra milage. The Employee didn't know what to do, he did try to reach his boss but no answer; did have to wait for 30 minutes before he did understand i was simply dropping the truck but he told me he can't complete it because only his boss can. We called U-Haul to explain all these changes, extra milage was unacceptable. The employe we spoke were friendly helpful but nobody can take a decision. We end up with full rental fees and extra $$$ for our extra milage. The concept of U-Haul for one way is great but was is not so great is that they can change at anytime the locations (both ends) and they charge extra milage. No excuses, no credit for all the shit they do create (except the employe you spoke but they can't help); one did, they removed the extra milage on my credit card but few hours later it did came back. Overall, it was a nightmare. I should have rent with Enterprise because i never did have a bad experience like this.
Bruno B
Harnois
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Sainte-Agathe-Des-Monts, QC J8C0M4
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- 3.5 Average Customer Rating
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Les clés du véhicule n'étaient pas disponibles à l'heure demandée, alors qu'il s'agissait d'une prise de possession autonome. Le véhicule devait être pris à 7h, mais le garagiste qui avait les clés n'est pas rentré avant 8h15. Heureusement, car le site indiquait que le garage ouvrait seulement à midi. En raison du retard de la récupération du véhicule, nous sommes revenus plus tard que le temps prévu, et U-Haul nous a chargé un frais de retard additionnel.
Claude SBon service
William LMansef and the woman on site (I'm so sorry I didn't get her name--she was so great!) were both very helpful in getting us our truck and on our way. Already recommended this location to a friend.
Amy RI reserved a 10' truck at this location. Upon arrival, we had to wait for service. When taking the truck, we noticed there was a tire sensor that was lit up. They asked us to see if it could be fixed then noticed that the windshield washer fluid was not working. We waited over an hour for a replacement, they gave us a 20' truck which was unnecessary and more expensive, and still charged us for it. It took them 2 days to close the rental as well. Deplorable service, I will not be returning to this location again.
Claire S