I was charged $5 for pads. I did not request pads, There were pads in the truck, but I did not use any pads. I was charged $5 for a utility dolly. I did not request a dolly, There was not a dolly in the truck, I did not / could not have used a dolly that wasn't there. I was charged $5 for Safe trip fee. Don't know what this is, I paid $15 for Safe Trip Move insurance. I don't appreciate being overcharged for hidden fees for services not provided. But, I was 2.5 hours late returning the truck. And they were very understanding and did not charge any additional fees for that. I appreciate there accommodating me on that. So, I am thinking the added overcharges and the not charged late fees probably offset. So I am probably about even on the what the true cost should be but not pleased with how we got there.
RANDAL H
Salem Self Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97306
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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DAVID MI was charged for 2 dozen moving blankets and I got six. In my original request I asked for 1 dozen. I asked for a 4 wheeled dolly I didn’t get any but was charged for one.
THOMAS PWe have used this location twice and staff is very friendly and caring.
Wilma VVery helpful and awesome!! Thank you!!
Gerald O