Dear U-Haul Customer Service, I am writing to share feedback regarding my recent trailer rental experience. The representative who assisted me was extremely inviting and professional. They even waited for me after store hours to make sure I was taken care of, which I truly appreciated. They were very helpful, set up the trailer properly, and made the pickup process smooth and easy. The customer service provided went above and beyond. The only issue I experienced was that the trailer’s running lights were not working. Unfortunately, I did not realize this until later during my trip. I wanted to make you aware of this in case the equipment needs to be inspected or serviced to prevent future issues. Overall, I greatly appreciated the excellent customer service and just wanted to provide both positive feedback and note the equipment concern. Thank you for your time. Sincerely, Alexander Rittmaier
ALEXANDER R
Alamo Pick Up #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78214
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Customer Reviews
- 4.0 Average Customer Rating
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Had to be relocated and time changed. Would like to speak with someone asap about it.
JUAN GGreat customer service Easy check in & check out
ROGELIO ADoing a great job.
SUE WThe representative for uhaul at this location went over and beyond to provide me with the services and equipment I needed. I would like to express my gratitude towards the gentleman as he didn't try to sell me non needed equipment. Also he did not try to tell me what size vehicle I needed. So overall I'm 45 years old 💯 percent disabled and out of all the rental locations I've been to in texas by far customer service excellent and straight to the point. Irregardless of society unwillingness to help before hurting each other, the experience with uhaul was excellent Sincerely mooreinnovativetechnologies@gmail.com James L Moore
JAMES M