Paid for utility dolly and there wasn't one.
Stephanie S
SBS 5 Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78219
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was supposed to be able to pick up the truck through the app on my phone. However, when we got to the location I was unable to pick up my equipment because it said no vehicle was assigned to my reservation and I had to call customer service. I was told by Uhaul customer service that the keys to my vehicle were inside the location and I could not get my vehicle until 8:00 am and I was scheduled to pick it up at 7:00 am. I ended up having to call customer service 3 separate times before I was finally able to get my vehicle at around 7:30 instead of 7:00 am. I was told by Uhaul customer service they would refund me $50 for the inconvenience. I haven't seen the refund yet. This was not the locations fault. It was Uhauls fault.
Cindy C