Mobile pickup and drop off process was terrible. Both the website and the app were difficult to use, time consuming, and not intuitive to navigate. The trucks were parked next to a busy road and very difficult (maybe even unsafe) to take pictures.
qingxuan z
Postal Annex 22
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92126
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Customer Reviews
- 3.5 Average Customer Rating
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parking lot a little confusing because its was an actural Postal Annecx store
THOMAS FService at the location was formerly and helpful. Simple drop off, no complaints.
Yannick BHorrible experience picking up and dropping off the truck. The pick up took close to an hour waiting for the app to approve me and drop off was extremely dangerous requiring specific pictures of the cars on a busy street like Camino Ruiz where someone can be hit by a car, huge safety hazard for both the renter and drivers. The overall experience of picking up from this location and using the app to do what a person can do much easier would be 0/10. I suggest you remove this location since no one even works at this one and move all the Uhaul trucks to the actual location up the road near Mira mar.
Kristoffer AWe reserved our U-Haul on a weekend but the Postal Annex was closed so it was done all by mobile reservation. The truck was not located where it was described and the truck that we got was missing both side mirrors. The entire process was handled very poorly.
Erica S