This is just a storefront. There was no one there to assist. I had pre-ordered 12 blankets and found a plastic wrapped bundle of blankets in the lobby that I assumed were for me. However, there were only 6 blankets in the bundle. When I called UHaul, they informed me that I needed to use a mobile app to check in. I was not informed of this ahead of time. There were a number of problems with the mobile check-in and I was on the phone with UHaul for 62 minutes working through them all. The problems included not accepting and verifying some info, not being able to scan my driver's license, and trouble uploading pictures of the truck. If I didn't have assistance from the UHaul service agent to override these issues, I wouldn't have been able to complete the check-in. The mobile app definitely needs some fixing to make it user friendly.
Dave W
Kenilworth Development Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Manuel, AZ 85631
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very helpful and understanding
felicia mUsed app to rent a truck for local use. Initially had to take a bigger truck because they did not have the size I reserved. Ended up with a 15’ for the cost of a 10’ truck. Vehicle was immaculate with about 16,000 miles on it. App walked me through the whole rental process. Easy to do when picking up and dropping off. This was my first time using the app and renting a Uhaul truck without an agent. Easy to do with any smartphone. Took about 15 minutes each for pickup and drop off. Would not hesitate to do it again when I need a truck or trailer.
Todd BThe guy that was running the location showed up drunk as you can possibly be to function. He drove there. He couldn't stand up straight. Almost fell over multiple times. The wiring harness didn't reach, so I asked him for an extension cable. He proceeded to stumble back to the store front. We waited like a good 5+ minutes. Before I went to go make sure he didn't fall down or something. I walk back in and he's asleep, in his office chair. Finally had to take one off another trailer. Guessing how it went together, I was successful. I had the tighten down the trailer onto the hitch. Cause he tightened a couple spins and said it was good. This was unacceptable. I had already had to downgrade my trailer size because u haul over booked on reservations. Which in turn made me have to leave alot of my personal items behind. And had to drive 50 minutes out of my way to go pick it up. But then the guys is drunk as fuck and was driving and couldn't manage to do his job. I haul had called my hours later telling me I missed my trailer pick up. I had to explain no I didn't miss it. I had it. But he didn't complete the trailer rental. The lady had to on the phone. Now what if I would have been pulled over? That trailer wasn't tied to anyone's name or license. I could have been arrested for theft. I will be making phone calls to people uhaul about my overall shitty experience that I've never had to experience from u haul before. And we haven't even received our u-box yet. So we'll see what else disappoints me after we get that.
KYLE GA brake light was out on the trailer and he said we had to just drive with it out.
Natalie R