The worker didn’t speak English well and I couldn’t understand her. Not her fault.
Alicia A
Beyond Foodmart Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Corona, CA 92881
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I reserved a vehicle and was given the wrong one. I attempted to have them change it but they insisted that they would fix the issue after I returned the vehicle. About an hour after I left the vehicle I was supposed to receive issued a notification that I had returned my U-Haul. Returning the wrong U-Haul was also a hassle. I was in a pinch and needed the truck or I would have gone elsewhere.
VICTOR CUpset about U-Haul changing the pick up locations for both the truck and the trailer. Both truck and trailer were a different locations and the trailer I reserve reserved was not available.
CELIA CWhile the truck itself was exactly what I needed and worked perfectly, the customer service experience was extremely disappointing. When I initially went to reserve the truck, the employee mistakenly checked the truck out to me instead of simply reserving it. When I returned the truck, the staff on site were unable to check it back in and had to call their mother to come from home to complete the process. I was left waiting for approximately 30 minutes for her to arrive. When she finally arrived, she was immediately rude and confrontational, stating that she was “doing me a favor” by coming in off the clock to check the truck back in. I simply explained that it would be better business practice to have employees properly trained so customers aren’t forced to wait for someone to come from home just to complete a return. Instead of addressing the issue, she continued to respond aggressively and insisted she was only the “middleman” and that U-Haul was not her company, which was completely irrelevant to the situation. The truck itself was great, but the unprofessional and hostile customer service made what should have been a simple return process unnecessarily frustrating.
DANIEL RI couldn’t figure out how to make a reservation online. The staff at this location took their time to walk me through the process and they were able to me an appliance dolly. I appreciate that the time they took to be patient and take care of my needs.
Daniel N