The store was supposed to open at 10 AM, and no one arrived until 1045. Once she arrived, we were unable to get our keys until we called a representative at U-Haul and paid the fee, on the credit card that was already on file from the Reservation, made the prior day. Additionally, I ordered a handtruck. There wasn’t one provided with the truck. I was instructed to go pick one up at the U-Haul Store in Santa Maria, 10 miles in the opposite direction, which added 20 miles to my mileage limit. The handtruck that was provided was not a U-Haul hand truck, the tires were flat which we didn’t discover until we started loading things. When we arrived to drop off the truck, the representative told us that was not a U-Haul hand truck. An employee in Santa Maria just pawned one off that was completely unusable. I’m lucky I didn’t go over the limit, I had 8 miles available. Otherwise, the representatives on the phone were very helpful and the truck was great.
Michelle R
Lilias Kitchen & Tile
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Maria, CA 93454
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Customer Reviews
- 2.5 Average Customer Rating
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Store owner or worker did not know why I was there, I had to call customer Service 4 times, c.s. told him to collect my invoice fee, so he did, uhaul claims no record of payment after that, had to use app to pay another $300 in order to leave, guy in store, sorry, I don't know
Vincent PIt was just a drop off point without personnel, so it was fine, but I prefer having a person there to help with the return. We had rented several blankets and two Dollie’s and I felt weird about leaving them in the truck since the next people using it may not have wanted them, also, someone could’ve come along and taken them out of the back. The return went fine with the mobile app and returning to this location saved us a lot of money, I personally just prefer having a U-Haul service person present.
Brad P