This pick up location was NOT what I made a reservation 32 days in advance for. When I called down to Rolison's Firestone the bull answering the phone was downright rude and not even able to answer basic questions about where the business was located (landmarks or cross roads close by since MS Hwy 49 has several miles within the Saucier city limits). This was not the regular female who works the phone but some other woman, and I use the term loosely, who was very rude and pissed me off quite a bit since I was already looking at a 100 mile plus travel to pick-up and drop off. When I got down the Rolison's the main desk person kept saying that I needed to talk to U-Haul and not her about scheduling and reservation questions... when the first thing out of your storefront persons mouth is "You need to talk to U-Haul and not me" when they are sitting under a U-Haul sign, you have a problem. reservation system failed my and cost me more time and money than it should have. Also the surly winch who I first talked to and the male garage mechanic were and in jackasses desperate need of an ass-whipping. I understand your reservation system doesn't really reserve anything and you will most likely not get your rental where you requested it to but maybe somewhere within a 50 miles circle, it is very frustrating. I will never use U-Haul again if at all possible.
Ronald B
Rolisons Firestone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saucier, MS 39574
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Customer Reviews
- 4.5 Average Customer Rating
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Great
Mitchell M.
SHANE SThanks to the Roliston Family for great service!
JACK SCustomer service was outstanding in addition to finding me the truck I needed.
Peggy C