I reserved a truck for 8am and it was fine until the location called me around 8pm on November 15th asking if I can pick up the keys now or come at 9am on the 16th. I agreed to 9am. I got there and they sent me text they will be late. I didn’t actually get into the truck until 9:20am. Delaying my move. Also the truck only had 1.8 on tank of fuel in the truck. Filled up the tank and barely used any gas. Also was charged full price for 120km but used less then than they and they didn’t provide a refund. I will not be using this location ever again!!
Alana H
Kennedy Convenience And Grocery Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1V1T1
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Customer Reviews
- 4.0 Average Customer Rating
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These people came late and were extremely rude when I tried to show them the info from uhaul states they are open at 8am-11pm. They strolled in after 9 and had no manners. I will NEVER use this location nor recommend it to anyone.
KIMBERLEY DVery efficient, and super kind. Highly recommended!
SHANI HI had a terrible experience here. My return time was 4:00 PM, but the lady changed it to 3:00 PM on purpose and charged me $91 extra. I only drove 27 km and she added $35 for fuel — total $204 instead of about $70. She was rude and unprofessional. This place feels like a scam.
HOSSEIN NIn this i have a huge money and time lose
NIBIN G