The person who is incharge of rental was not there- the pickup was delayed and the lady was rude over the call. Also, I requested for a dolly in my initial booking but at the last minute I was being told there is no dolly I can use which caused issues in my move.
Sagar D
Norman Sue Bakery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scarborough, ON M1P2X5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Business processes and customer communication need to be improved significantly. When I got to the store, I've been informed that the person who usually manages the U-Haul service is currently not in due to an emergency . I was getting passed around and had to make a few calls to actually get someone that could assist me with my reservation. During the call, I also find that the dolly's I reserved are also not available, and that it's a first come first serve. The staff did help me to the best of their abilities and I do acknowledge them for that, but overall expectations were not met. I also do understand that staff emergencies do happen, but from a business perspective, if there's only one person that knows how to do this service, that's a risk as shown here. Additionally, the website shouldn't allow you to reserve equipment if they can't guarantee its availability. Should I have known the equipment would not be available, then I would've made arrangements to procure it somewhere else.
Francis B