We had the worst experience. Reserved a cargo van one way a month in advance. Two days before pick up we are told it's changed to a truck. We didn't want to drive a truck in queens. Then they change the pick up location. Have to use the app at that location which is crap. Gives us the fence code, we go in fence closes behind us, and then tells us to get the key which is OUTSIDE the fence. We were locked in and my husband had to jump the fence twice. Then we get the code out and go. Then I get a text that our drop off location is different than the one in our contract. You can't change the drop off AFTER I have the truck! Called the drop off location in Glendale and I think I woke the man up. No help. Called the 800 number and finally got the ok to drop off at the original location. Paid for a hand dolly that was not in the truck, making the move more difficult. I do not recommend your company.
Jessica N
Princetown Road Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Schenectady, NY 12306
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Not a thing. Please see above comment regarding how helpful the staff person was
KATHLEEN S