The location was excellent, near by our rural neighbourhood. And the folks behind the counter were friendly and helpful. But my experience with U-HAUL was not. I needed to pick up and deliver a hot tub almost six feet wide. I double and triple checked the specifications of the truck I was renting. 9'11" x 6'3" x 6'1" should have fit with inches to spare. *BUT* the specs from U-HAUL do not indicate that the entrance to the cargo space is several inches less than 6 feet. The hot tub would not fit. There was a trailer available I rented for $50. So I hauled the laden trailer with an empty 10 ft truck. Before I could return the truck I needed to return the trailer. That created an additional 35 kilometers. Call it an additional cost of $85. Beyond that, my schedule for a critical day was thrown awry by several hours. I understand that failure to disclose the dimensions of the door is an understandable omission. I have every confidence you’ll include it. I also wanted to share with you the cost to me.
ERIC N
Majestic Grocery and Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelburne, ON L9V3X7
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- 4.5 Average Customer Rating
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