1-Star Review U-Haul Odessa, TX – Bait, Switch, and Total BS If I could give this place negative stars, I would. My experience with U-Haul in Odessa, Texas was a masterclass in bait-and-switch and absolute incompetence. The Billy Hext location quoted me a discounted rate and even made the reservation — great, right? Except when it came time to actually pick up the truck at the University location, everything went off the rails. While I was literally on the phone with the University location confirming details, my credit-card notification pinged for a much higher total than the quote. When I questioned it, their rep casually said, “Oh, that’s just a $300 deposit. It’ll be refunded once you turn the truck in.” Guess what? NOPE. No refund. No deposit. No accountability. Just an inflated charge and a shrug. The two locations apparently can’t communicate, and the customer ends up paying the price. Between the misinformation, the phony “deposit,” and the zero follow-through, this was hands-down one of the worst rental experiences I’ve ever had. U-Haul corporate, if you’re reading this — you might want to check on your Odessa operations, because this mess is giving your whole brand a black eye. Save yourself the stress, lies, and missing money. Rent from literally anyone else.
DARRELL T
Millers Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sidney, MT 59270
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- 4.0 Average Customer Rating
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I believe that if you pay for a one way U-Haul trailer and get charged for 5 days then if you return it early then you should get a refund for the days unused.
CHRISTOPHER FFailed to give me the requested truck size with nearly 2 months prior notice of needing the truck. Failed to actually know what was happening at the pick up location and couldn't do online check-in as requested.
EMILY BNo improvement needed. Very good customer service at millers corner.
JEROME BEvery U-Haul employee has been gracious and helpful. It is a pleasure to be your customer.
CLAYTON V