Again, no personal contact. Drop-off location is a dirty lot where the folks from the next door liquor store drink and hang out. In general, I will never again use UHaul again. The lack of personal interaction and the 'self check-in/check-out' is anything but convenient (adding at least 90 mins to the process of pick up and drop off). 5 calls to the UHaul 'triage phone center' were aggravating. The drop-off location given to me via on-line reservation was an empty field along a highway (another 15 min on phone to get correct address). Never again. Good luck with this new 'human-less' service.
James W
Tiger Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smithville, TX 78957
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- 1.5 Average Customer Rating
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The app is terrible. My reservation kept getting canceled and then when trying to re-reserve it would kick me out so I had to start over. When you're trying to to route all reservations and changes to the app, you've got to make sure it's solid. It's not. It's terrible.
FRANKLIN W