Appointements it was at 11:am and the guy arrived at office at 3:30 pm
Andre D
Music Man Sounds by Leslie
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Bay, FL 33493
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Customer Reviews
- 4.0 Average Customer Rating
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Nice guy but caused a lot of issues. A lot of errors in the data entry. Made us meet him a day early (though he gave an extra day for free, but we didn’t need it). Put my personal address as the drop off location address on the contract. Took an hour and a half to process everything. Charged us extra for tow dolly (no combination discount) and had to call uhaul to refund it. Tow dolly had broken light when he gave it to us but we didn’t have time to change it.
corey sThe same as I was be there when i needed a rental and good customer service thank you
SANTOS RService was 10/10 he made sure that I was taken care of and will make sure that you will be cared for just make sure you give a call before showing up.
Javier ZThis was by far the worst experience I have ever had renting U-Haul equipment. This dealership gives U-Hall a bad name. This was the ideal location to rent a U-Haul truck since the house was just a few blocks away and I will need to rent again shortly but I will never rent from this location. I first contacted this location at around11:30 a.m. and was told he would be at the location to rent me the truck at around 5 p.m. Around 6 pm I called again and the number was out of service. Around 7 pm I went to the location and saw another number which I called and I was told that he was an hour and a half away but he promised he would be there. We took the furniture and boxes and put them on the lawn while we were waiting to get the truck. We went to the dealership to wait and he finally arrived at the location around 10 p.m. He indicated that he was doing me a favor to rent me the truck. If he had told me in the beginning that he was out of town working and couldn't rent me the truck I could have tried another location. His attitude and customer service is totally lacking. . If you would like to contact me for further details I can be reached at 478 230 9581.
Charles H