The person at the counter was not communicating very well he was just basically wanted me to wait until he was done doing whatever without explaining everything. He had other customers, but I needed to be out of the house so I needed the truck to be released to me, when I told him I was in a rush he got upset, and then he started racing his voice at me because I paid through my phone and he wanted me to pay with his phone. He said that there was a conflict and got super upset because I told him that he pointed on my phone, he then said that I didn’t listen and on top of that I didn’t let him get that customer in front of me. After that, he just threw the keys at me on the counter and that told me here’s your truck you can leave now. In all the confusion he didn’t even confirm that it was a local drive because I thought that I rented the truck to drop it off in Jacksonville. My husband just got released from the army and I had to move, I’m a veteran myself and now I am $400 short because the person at the counter wasn’t confirming anything with me and in the confusion I had about everything I had to do to move. I had to deal with his attitude and now I am $450 short. There is nothing worse than something like this happening with the stress of a PCS and a divorce.
Catalina Q
Great Treat #1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spring Hill, FL 34609
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Customer Reviews
- 3.0 Average Customer Rating
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The guy who rented me the uhaul did a great job but he had to help the gas station customers before he got to me which caused me to have to wait.
James CThe owner/employee was worries more about his gas station customers then myself. He was very hard to understand and rude when I asked any questions.
Steve GThis location did not provide the furniture pads that I had pre-ordered. I was switched to this location from the one that I reserved at along with having the size of my truck switched from 10' to 15'. I'll blame U-Haul for the location and truck switch. Not having the furniture pads is unacceptable.
Brian NVery good
Trent C