Reservation was moved to another location a week prior to pickup because the equipment requested wasn't going to be available. Upon arriving at the new location, the truck I set for easy pickup was not there. After waiting 2 hours for the "office" (smoke shop) to open (note: online said 10a, the smoke shop this runs out of opens at 8a...) the person behind the counter could barely navigate the POS, could barely check me in, and handed me the keys to the incorrect size truck with none of the requested dollies or pads. When he called his exceptionally strung-out and barely paying attention manager, the manager informed me over the phone that the person with the correct size truck and told me to drive all the way up 20 minutes to a DIFFERENT location that would have the equipment. I proceeded with the incorrect size truck and without equipment because with the 2 hour delay the movers would be at my house in 10 minutes. The truck itself had low tire pressure IMMEDIATELY upon turning over, and also reeked of cigarette smoke. I am in the process of requesting a refund and filing a complaint against this location.
Nicholas Z
Dicks Vape Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spring Lake Park, MN 55432
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- 3.0 Average Customer Rating
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The guys I delt with did a great job. Was quick picking up and dropping off the truck.
Bryan S