Brent who assisted me in bringing me the keys; he actually pulled the truck around to me during pick-up. Upon return which was two minutes before 5p, went out of his way opened the gate and stayed beyond his shift to assist me in drop off. His customer service skills were stellar and he really made the experience high level. I will return to this location in the future because of Brent. -I did find the virtual check in a little daunting, for whatever reason it was loading very slowly which was a bit frustrating, but once complete again I was very satisfied!
EDDIE P
Good Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, MA 01104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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the worker was very rude, repeatedly called me at 7am demanding I return the U-Haul even though I paid for the extensions. also called the day of return shouting at me to return the U-Haul though I had already returned it, stating he'd be charging me a late fee though I returned the U-Haul EARLY. I would NEVER recommend that place to rent a U-Haul, I will also be telling everyone I know about the terrible experience. I also asked for his first and last name for my report, and he responded "I was never given a name" .. he was awful.
Shanice W