No AC inside door handle broke scratch my arm coupe of times it's dirty
Ruel B
Family Fruit
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staten Island, NY 10306
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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There’s no dedicated uhaul person. I had to wait in line like I was buying groceries to get my truck. I requested a 10 foot truck because that was all I needed, it wasn’t there & the gave me a 15 foot truck. I was charged IN FULL before I even returned the vehicle with a 40 mile charge as an “assumed mileage” I only drove 9 total miles. So I was overcharged $53 on an assumption. When I asked to speak to the manager, he wasn’t there. I received an updated receipt the following day with an adjusted mileage price of what I actually drove, but have received the refunded difference yet.
Chris ABooked truck for 8am pick up. They refused to release the truck even though I had the app and all the truck info. My ID was uploaded. been there before. waited 1 hour and 15 minutes for the manager to respond to the staffs calls. I was late for my pick up. second time this happened here. They are unorganized. false advertisement for 24/7 drop off and pick up. No Key lock box.
Carlos CExcellent experience, fast and easy
Eric RThere’s never a U-Haul representative on-site, which increases the overall wait time for picking up and dropping off the van. I always have to speak to a clerk who then uses an intercom to call another employee, who eventually contacts the actual U-Haul representative—even though I’ve already been assigned a vehicle. This entire process takes about 10 to 20 minutes on average, and the wait time grows longer if employees are unavailable to assist. Even after checking out, clerks make you wait due to a weird policy requiring them to confirm details with the U-Haul representative, as they’re often unaware of the current status. While the equipment is reliable, U-Haul could significantly improve its on-site service efficiency. The delays and lack of coordination make it feel as though U-Haul operations are treated as a secondary or last-minute concern at this location.
Philip G