The U-Haul agent couldn’t seem to understand and after telling him3 times my drop off location,(Madoc) he set up the wrong drop off location after paying $387 for a 20’ truck (picked up at 1:30 on Aug 18, 2025 and dropped of at 1:30 on August 20, 2025) I was then charged another $53.00 and was told the pick up location charged me that for an extra day, but I had it for 48 hours there was no extra day! I had recently (June 22,2026) rented a 26’ truck to move from Sutton, Ont to the same drop off in Madoc and there was no extra fee it cost $402, so a 20’ truck rental, going a shorter distance cost me more than the 26’ truck I rented on June 23, 2025, this should be investigated!
DEBORAH C
MS7 Used Car Dealer
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stouffville, ON L4A7X5
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Thanks for Sarves
ABDUL BI had booked the pickup of a trailer in Concord and drop off in Fenelon falls, but when it came to real, I had to pick it up in Aurora and drop in Lindsay. I was very frustrated.
MIKHAIL KThe owner charged me for gas when I refueled back to the same level as when I got it. Also he charged me a cleaning fee while I swept and cleaned the whole truck before returning it. This guy is a scammer.
SYED RHe was the best! So nice and professional. 10/10 recommend
DANIEL P