Your mix up caused me serious financial hardship & a lot of stress. Not only did you charge me for a broken mirror, which i listed on your app when I got the truck, but I was charged for almost a week after returning it. Ive used uhaul many times in the past, but not sure I would use uhaul again. I was highly disappointed.
KEVIN D
Stoughton Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stoughton, WI 53589
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Customer Reviews
- 4.0 Average Customer Rating
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Storage units/ U Haul and no one around. I self serviced my return and then couldn't find a drop box. Called the phone number and left a message stating where i parked and i couldn't find a drop box. I had my wife drive me around the backside of the storage area where as i did find a drop box (I hope).
ERIC BI did not receive any communication about pick up details. When I arrived there was no one on site, so I called and was able to remotely check out the U-Haul. It would've been helpful to receive an email/text saying what the steps are for pick up (e.g. If no one is on site, call ___ number to check out remotely. Etc.)
Linnea CI had to come up with a “novel” way to raise the trailer hitch tongue high enough to hitch it to my car; it was too heavy for me to lift alone. I am surprised that there is no tongue jack on a trailer of this size. Otherwise the trailer was in good condition and pulled easily.
Robert Jafter hours drop off, it was hard to find the key drop box
Marlin L