The location was great. The owner was great to work with. The truck was clean but the Check engine light was on. The owner said he talked to Uhaul and they said it would be fine. It was not fine. I ended up calling Roadside 3 seperate times for this truck alone. Then for a flat tire on another truck.
Joseph R
Moving Up Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar City, ID 83448
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Customer Reviews
- 3.5 Average Customer Rating
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The check engine light was on. It ran rough and have me problems. The owner at this location was great. He was told by uhaul that if the check engine light was not flashing it was ok. This truck have me problems the whole time I had it.
JOSEPH RI was offered a discount to pick up the truck before 3PM about an hour away from my home. When I arrived at some half built warehouse no one was there. I got a call saying oops we thought you would get here at three. I then Proceeded to wait 30 min for the two new guys that had no idea how to check me in. When I got the keys and went to the truck it was backed up to a 6 inch deep puddle. After getting the truck open the dolly I rented and the blankets were no where to be found. Luckily I was able to wave down the two guys AS THEY DROVE AWAY!!!! They were kind and trying their best but come on ……As I thought the nightmare was over I realized after loading the entire truck that one of the tires was as FLAT! And instead of help coming to me I had to go to a shop just for them to meander around for 30 minutes to tell me they didn’t have a tire. After a while they said we could try this one let me give U-Haul a call to make sure it was okay. If I knew this all would happen I would have paid the extra money to circumvent the inconvenience. Now stay tuned for part two of this at the drop off location.
JORDAN BThe guy was nice enough. We had the truck for only five hours and drove approximately 8 miles, but we were charged for 56 miles. When I called to make a complaint there was no one answering the phone. I am disappointed and frustrated. Would not recommend.
Sherry BThis was not the original location I had planned on to pick up the equipment. I was told the day before that I had to drive 50 miles to pick up the trailer, instead of the 4 miles that I had been counting on. I had a 10:00 appointment to pick up a 6 x 12 trailer. The door was locked and the proprietor was 20 minutes late. The phone number posted on the door to contact him did not go through. He forgot about the furniture dolly and packing blankets I had reserved. He had the dolly, but I had to go to a different location to pick up blankets. While the proprietor was friendly and tried to be helpful, it is a small location and has issues.
Jay E