I could not find the little store in the strip mall to return the box truck. Eventually I saw a little u haul sign and was able to find a parking spot in front. I was instructed to go pull the box truck around back, well ..I drive around back and it is blocked by parked cars. So I parked the truck in another business and explained to the front desk my frustration. I then took the keys back to where I started, and asked them to take over. The attendant at the little store was very nice but couldn’t leave his register to help me. I had Called the main number couple times and spoke to a couple gals and they were AWESOME.
JOHN A
Aps Mini Mart
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Sun City, AZ 85351
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Customer Reviews
- 3.5 Average Customer Rating
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we ordered an appliance dolly with our rental - there was no dolly and he promised us a refund of the $10. but we never received the refund Definitely would not recommend this place to anyone
LINDA GHard to find, man yelled at me. U-Haul changed the drop off location on me
Rachel WWhen we returned and entered the store, we were told that we had to go back outside and park the truck ourselves around the back of the building before he could check it in. If this was the process for this location, all the details should have been explained to us by the U-Haul employee. Again, the young lady at the U-Haul in Prescott needs to do you a favor and quit her "customer service" job, as it was obvious she isn't happy there.
DONNA SMaybe just train all cashiers how to do the rental stuff on your end. Someone came quick enough to help, but just for future rentals.
KEVIN M