Worst uhaul experience I've ever had, luckily it was a short one. I know this review dont mean anything to a company renting trucks all day every day but I have to say this rental sucked. The ac didn't work, the truck was dirty and there was a hole in the roof!! Like here you go here is a 98% weather tight cargo area for your belongings..The women who helped me said its up to me to go get van in back. She was obviously hung over or on her way to being. And I've never had to use my own phone to scan a qr code to upload my id... Obviously uhual is cheaper then others so I'll be back in sure , but this time sucked and if I could I'd get my money back
MICHAEL R
Devon Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunnyvale, CA 94087
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- 4.0 Average Customer Rating
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It was a hassle on receiving my rental due to the people who used it before me not returning it back on time. Although I understand that was out of the control of the location, it would have been nice to have been updated on this versus going in and having to wait on the phone to figure it out an hr later after my reserved time.
Miracle TOnline return experience was pathetic.
Sumanth SThe area where you return after hours was next to a trash dumpster in a back alley that smelled horrible. The space to park the truck was very, very tight. The actual location of the facility was convenient though.
Oliver DThere was no Personnel. It took me an hour to get the equipment. I waited on the phone for 15 minutes after being transferred to a different department. There were no pickup instructions on the website or the app, allegedly, because I was 10 minutes late to the pickup time. I had to upload my DL a second time although I already completed the check in. At the end there were no instructions on where to drop off the key. And my contract did not appear on my account. I did not have the best experience today.
JANIS D