This U-Haul location operates out of a convenience store with only one employee on duty at any given time, which made both pickup and return unnecessarily frustrating. I had to stand around waiting while the employee assisted every other customer buying snacks before finally getting to me—only when the store got quiet. When I returned the truck, the original parking spot was taken by a store customer, so I parked it in the nearest open space. Despite the return process being complete, the employee became demanding and insisted I move the truck back to the original spot. At that point, our transaction was over, and I declined. Frankly, I felt like my presence—and my business—was more of a hassle than anything else. On top of that, while the truck was clean, it ran like it hadn’t been properly maintained. The engine sputtered during acceleration, and it guzzled fuel at a rate that’s hard to believe—under 5 miles per gallon for a 10-foot truck? Overall, a disappointing experience I won’t be repeating.
John P
19th St Grocery & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tacoma, WA 98405
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Customer Reviews
- 3.0 Average Customer Rating
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For being a small convenience store, this location was fairly easy to pick up and return my rental from. You do have to wait in line with customers who are buying soda and chips etc... and the clerk stopped helping me to check out a lady and her kid but overall, it was without too much hassle.
PATRICK BPerson doing rental had difficulty getting rental agreement setup. Eventually after 30 min had to call someone to help. Did do a good job of hooking trailer up. I had reserved the trailer months in advance at local large uhaul place. Day before I got email that I was to pickup at this location which was much further away and not convenient to get to. I would have thought with the large notice unit would be at my requested location
John HExcellent service very professional.
Alan BHave a staff member that will give you assistance in pickup and drop off! I unhitched the 5x8 trailer when I dropped off the trailer!
DENNIS T