Fine, straight forward.
Casey H
19th St Grocery & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tacoma, WA 98405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Friendly staff and helpful.
LONNEY MThe staff was quick and kind. The parking lot is kind of small so if they're busy, which they were when we arrived, it may be difficult to park to unload the uhaul equipment. Overall it was a pleasant experience and I appreciated how fast the staff worked to process our return and help us uninstall the equipment.
morgan oI was promised, by Uhaul, a refund for the faulty tow dolly you had the towing company remove and didn't replace. You have since been unclear when I will get a refund but then charged me $500 of "damages" to the faulty equipment which damaged my vehicle? Ludicrous.
Christian HThe equipment was great! The checkout process was a bit complex, since it was done mostly with my phone at the rental location, not with the information I provided online when reserving the truck. I received no additional paperwork at the time of rental. The return process was very casual when it related to miles driven, gas consumed, etc. Again no return receipt was prepared, just a promise that they would email it later. The email never came, since they had somehow messed up my email address even thought it was perfect in the original rental agreement. I drove 70 miles. They charged me for 11 gallons for fuel. That comes out to 6.4 miles per gallon, which is half normal. The truck was empty and the driving essentially flat, so gas consumption should have been 12 or better, not 6.4. Pretty sloppy accounting by UHaul! My advice to U-Haul is to handle the check-out and check-in processes more carefully. UHaul got away with about $40 that I should not have paid. I expect that the U-Haul national customer service people will understand and fix this .......
GERALD C