I arrived at the location, and the office door was locked, it was the middle of the day. I tried to call the number listed for the office and it would not ring just give me an automated message that my call couldn't be answered. I waited a few minutes then knocked again, still nothing. I walked around to the end of the building to find a man standing there. I asked if he worked there, he wasn't in any kind of uniform. he just looked at me and said do I have a reservation, I said yes and that the office door is locked and I had been waiting. He didn't seem to really care and said I needed to check in on my phone, I told him I had selected the option to check in at the office because I don't always get the best cell service. He just repeated himself and said check in on my phone, at this point I was just so frustrated and wanted to get the truck and go because I had already wasted so much time trying to get someone to acknowledge me. I did the check in process on my phone and them it took him another 15 minutes to complete the process because his cell service wasn't working, he kept walking around trying to get a better signal, I said It would have just been easier to do this in the office, he again ignored what I was insinuating to him, that it was a complete disrespect of my time. Once he finally got everything processed, he got the keys and just handed them to me and walked away... I asked if everything was completed and I was good to go, and he said "yea" didn't offer to do a walk around the truck or anything just walked away, horrible experience. Once I returned the truck to the office...it was still within business hours, but no one was there yet again to check-in the truck.
Shawn M
U-NITID
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33612
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Customer Reviews
- 3.0 Average Customer Rating
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U-Haul needs to update there operating system online because it has lots bugs and issues of entering your information.
Tawan HThis was a very scary, mismanaged and unsafe environment. They did not help at all and just told me to take the trailer off the hitch and had me move it to "wherever I want". They did not check me out, did not check trailer and no one spoke English. I had to call 1-800 number to get the Trailer checked out and finalize rental. I am still not sure if it was handled...but the lady on the phone was great. I would close this location, it was pitiful and I would never go there again..It is not Professional and there was some shady stuff going on with the trucks and the people there. Very poor excuse for a business.
SCOTT TEverything went smooth and the equipment was clean. The staff were friendly and made the process easy. Overall it was a good experience and I’d definitely come back and recommend this location!!!!!
Indel MI would never have gone to this location for pickup if I seen it ahead of time.This place was a club.
Michael G