Picking up the truck was very hectic. The truck was completely empty on gas. We had to rush to the first gas station.I rented and paid for a hand dolly, which was not available when I checked in, so the customer service handed me the furniture store dolly ( not a uhaul authorized dolly). The checking took over 30 mins past the pick up time, I asked to return the truck at 5;00pm. The customer service said it was no problem and I was also supposed to receive a 10$ coupon! The truck was returned at 4:45 and I went inside the furniture store to return their dolly. The representative was on the phone which we had to wait over 25 minutes for her to assist us and close the contract. Finally she told us that everything will be taken care of including the $10 discount and I will receive a final receipt. The receipt that was received, we got charged double for the dolly and double for the return time! I have previously rented from U-Haul store before, and never had any problems. This specific authorized dealer has poor customer service , they never pick up the phone,, their trucks are very old with no gas and no handy equipment available.
Monica S
Casa Design Furniture
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Tampa, FL 33614
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- 2.5 Average Customer Rating
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Nobody there spoke English. She had to call her Mom to translate and the check in / check out took a while. They couldn’t figure out my coupon and charged me more mileage than I drove. Truck was on 1/8 tank. I’d like Uhaul to just make a rule, it has to come back full. That way they know it’s full and the next person doesn’t have to stop for gas 10 mins into the drive
Michael GHad to wait 30 extra minutes to get the truck because the person at the counter did not understand the booking process and had to FaceTime his manager who walked him through the process. Pretty disappointed that I had to drive further than the original spot I requested because UHaul wanted me to move locations. I don’t even think I got the $20 discount they said I’d get because of the move in locations. Would not recommend getting a UHaul truck at Casa Furniture and stick to one of the main rental hubs.
Brent B