I made the reservation for S. Capitol in Washington, DC. I was told the day before that location wouldn't have the truck I needed, so I'd have to go out to Temple Hills, MD. That cost me a $40 Uber ride. When I arrived at the location, it was hosting a yoga class. I was standing outside, peering through the window at a room full of 15 women doing yoga. Needless to say, they found this unsettling. The host came out and I asked, "Is this a U-Haul location?" She said, "I don't know what you're talking about." I pointed at the U-haul sticker in the window. She was still just as unsure. I then found a series of uhaul lockboxes on the side of the building. No one told me that this is what I should be expecting. After jumping through a few hoops, I found my truck, but it had none of the moving equipment I had asked for. So I had to go out of my way, spend an additional $40, had to interrupt a yoga class and had none of the moving equipment I had requested. None of these things in isolation is a huge deal. In totality, I can't help but get the feeling like this company doesn't care about customer experience.
Patrick B
Tag & Title Boutique
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Temple Hills, MD 20748
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent customer service
GLENDORA FNothing rreeaallllyyy ☺️ ... my experience w/that particular location wazzz customer service 101 ... my truck wazzz exceptionally clean, in good shape, drove well & didn't smell yucky & the air conditioner worked unbelievably well ... Ms. Keisha & Elijah/Isaiah (his name fails me right now, sorry 😞) were very knowledgeable, patient, & kind 😇 ... this place wazzz recommended by my brother-in-law & nnooowww I kknnoooww wwhhyyyy 🤗 ... thank you for taking the time to work w/me & my fa-mi-lliiee 😊
Alease BCourteous and Professional...
RASHID MI’ve gotten a U-Haul twice here. Easy process in & out!
CHARNEQUA G