When dropping off the uhal I was charged for being 2 hours late. I was never told that there was a late fee when I picked up the uhal if did not returned by 8 am. I was just told that it was due on Sunday the location opened from 8-5pm to turn it in before they closed. If I was told that there was a late fee if no there by 8am. I would have been there since 7:45am. Lack of information made me pay extra.
Anna S
Esquivel New & Used Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thermal, CA 92274
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Customer Reviews
- 3.0 Average Customer Rating
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An absolute dump. U-Haul should be ashamed to send a customer there. Also, I'm disputing the charges as I was charged double what it cost me last year for the same rental??
Ron MEasy drop off and return
Bruce KThe truck was flithy. It had cat pee in the cab and the back of the truck we had to sweep it out and scrub it but it still smelled horrible! When you turned the heat on it was a gross stink of cat pee. Totally unacceptable
Jacqueline SFor Salton City it was pretty good. Those guys are always helpful.
Robert R