Why are we not allowed to drop off the rental at the closest location? This makes no sense. I went to drop the rental off at the closest location to me, and the counter workers said that if they checked it in, it would be a "wrong location" fee of $1,000? What is this fee for? You're telling me that if I moved from Ohio to California, I would have to come back to Ohio to avoid being charged $1,000? We should be able to go from pick up to drop off at a location convenient to the customer. Why do you not want to make it easier for your customers?
John K
Sunoco Heatherdowns
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toledo, OH 43614
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Customer Reviews
- 3.0 Average Customer Rating
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Very difficult process. Employee was new, had to wait almost 45 minutes plus to get truck. My order did not allow me to pick up truck, had to call 800 number and they had to reprocess as Employee at location was not trained in dispatch and the rental process.
Lisa MLimited selection and associated with a busy gas station and convenience store
Jim NHoliday forgiveness for a late day due to holiday chaos.
Jeffrey HVery easy process
Nicholas G