There are no personnel on sight or a drop box for keys. I was redirected here after my previous location was filled up, and it took me an hour by phone to find a way to drop the keys off. And the first representative I spoke to hung up on me.
COREY K
Destination Trucks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4N2P2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very helpful team.
Ali SWe had a horrendous experience with the drop off. Will never use U-haul again. The app instructed us to drop off the keys in the drop-off box. There was no drop off box in the location. There was also no office or any personnel to talk to. It took 3 hours on the phone with U-haul (most of it on hold...) to finally drop off the truck. Do not use this company, and if you do, definitely don't use this location!
Yara MI originally reserved pickup from another location. I only learned shortly before scheduled pickup that a vehicle/van was not available at that location. A helpful phone agent found an available van at another location. Pickup at that location went very well. Drop-off was problematic. Despite the fact that the location was marked as being open until 8pm, no one was present at 6:30 pm when I arrived to return the van. Contrary to the instructions in the app there was no drop box for the key and I had to wait 45 minutes for instructions from the telephone help advisor.
David AThey are nice people. Tgank you
Can U