Their online site was down when we reached there on time. We waited close to 2 hours to receive our truck as their system was down. The moving was delayed by hours which was inconvenient a little. But once the site was fixed, everything was handled. Mind you, They’ll charge more if you exceed your time to return equipment but can’t refund if you return it sooner 😬
Amjad T
The Box Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4L1Y8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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My pick up location was changed. The new location did not open until 10am. My reservation was for 9am. Your representative was very accommodating since he was at the location early, allowing me to pick up my rental at the appointed time
David LThe online booking system is terrible. You should update your process to make it easier for people to rent a vehicle. I almost gave up and went to Home Depot instead. After clicking through at least 10 screens to book a van, I found out when I got there that the reservation wasn't processed. Thankfully, they resolved this issue fairly quickly.
BRIDGET Jexcess charges (which will be refunded), no contact on site for scheduled pick-up, unbelievable poor customer service
Gabrielle JEven though I opted out of the insurance when I reserved the truck, the person there put it on my invoice either way. He said it was mandatory, but when I reserved online, that was not specified.
Barian R