I need the truck was available
SARFRAZ S
West Valley Moving
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tracy, CA 95304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was an easy and quick experience. The Representative was friendly and clearly understood what we needed.
KEVIN MHorrible experience overall
DEMETRIUS SI was told TWICE when I called that I could return the 5x8 uhaul trailer a day or two later. He said as long as I get it back by Friday before they close I would NOT BE CHARGED extra. Again, I called twice to confirm. I returned the trailer Friday at 4. It was due back Thursday at 10am. I get a bill for $58 for TWO DAYS extra. I call and uhaul said I need to call the place I dropped it off. The guy I spoke to said his employee authorized me bringing it later and he should not have done that. That's not really my problem. He eventually said he would refund 1 day and I said no. You guys said Friday by 5 would be NO EXTRA COST to me. Eventually he said ok no extra charge at all. Then I called back uhaul again to confirm and uhaul said it's escalated and in 3 days they will let me know their decision. The DCISION was already made by the uhaul place I returned it. There should be no escalation or decision made from above. This should already be settled and closed.
Mark GAgent was rude. Made an online reservation exactly because I hate dealing with rude people. Walked in, he didn’t even acknowledge me, just sat in the little side room with the tv on loud watching whatever sport he was watching. Google maps said the location was already closed so I figured it may have been someone working after hours and left him alone. Thought I’d just pick up the truck through the inline reservation anyway. I completed the online instructions, found the truck, etc then went inside to pick up the keys. After looking around a bit he calls out and says “your keys are here.” Then something along the lines of “its says it on the sign the keys are here” but in an ignorant “you dumbass” kind of way. Literally saw no sign for keys pickup, the app just says go to the side to pick up the key. No interactions with the guy besides this and he did not leave an impression where I could say “staff is friendly.” Truck had low tire pressure too, which had to inflate and make a detour on the way with the truck adding miles and cost.
Tamin K