I reserved a 20-foot truck, but U-Haul called me and said they did not have one available. They offered me a 26-foot truck and clearly stated I would receive it at the same rate. However, when I picked up the truck, I was charged $161 instead of the quoted $91. The information provided by the customer service representative was not honored at the pickup location. It feels misleading when customers are promised one price over the phone and then charged a much higher amount. The pickup location said they had no record of the promised rate adjustment. Very disappointing experience. Customers should not be given offers that cannot be honored. I expected the price I was told on the phone, not a surprise charge at pickup.
Mohammad A
California Sports Apparel & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tracy, CA 95304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had a great experience. The gentleman who checked me out was pleasant and efficient. I will rent again soon.
Marnie BI wouldn’t change a thing. Staff was knowledgeable polite! Great experience
David KVery good customer service easy and fast process
Ruben Lcharge for fuel even i pure the fuel in the truck.
Dk P