Customer Service Was Definitely PROFESSIONAL , HONEST AND SUPER INVITING..... I WILL DEFINITELY BE GOING BACK...MUCH RESPECT
WILSON L
West Valley Moving
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tracy, CA 95304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Muy amables
FIDEL OGreat customer service
MARTHA ADO NOT RENT FROM THIS LOCATION! THEY USE U-HAULS TRUCKS FOR PERSONAL USE! TO STORE ALL THEIR LARGE BAGS OF FLOUR, RICE, ETC. They checked use out, keys in hand and the lady runs out as my husband is driving off and says he forgot something and to come back in. He goes in and she takes those keys from him and gives him another set, he goes out to leave in this other 26’ truck and it’s completely full from front to back and has one man trying to empty it. They’re doing all of this on our rented time, and mind you we have to return it at an earlier time than we needed it for due to another person renting it the following day. Rightfully so my husband calls me and tells me about the situation, and the cashier runs out yelling at my husband saying “I will just put the truck as unavailable, and not rent to you at all” she’s threatening him but she’s the one in the wrong. We contacted U-Haul and they set it up to pickup at West Valley Moving off of Chrisman (which we’re so chill and easy to work with) don’t understand their poor reviews? 🤔 then the complain was escalated, one phone call and was supposed to be followed up from the DM in this area but never got a follow up. Now I see how this business can continue to treat others this way! Do not rent from them.
JOSE RI went in on Wednesday 10/29/25 to confirm my reservation pickup for Thursday 10/30/25. Joseph the employee said their system was down & gave me information on other areas to pickup a truck if there system was still down on Thursday. Thankfully, I was able to pickup a truck on Thursday & Alvin & Ray were very polite & helpful! I would definitely recommend West Valley Moving Company!
CAESAR P