I would not recommend anyone to use U-Haul for their moving needs. I placed my reservation 11 days from the day that I need it. The location I selected for pick-up was roughly 15-20 minutes from my house. On the day of pick-up, I used the U-Haul app and found that the location for pick-up had been changed to a site that was one hour north of my home. I contacted U-Haul and was told “We don’t have any trucks in the city”. When I arrived onsite to pick up my U-Haul the staff was unable to complete my check out as the app was down. They contacted U-Haul directly and they U-Haul was not willing to help the lady that was trying to complete the rental. After 45 minutes the app did come up, and I was able to leave. When I was attempting to take the U-Haul back, I found that U-Haul changed my drop off location to a site that was almost an hour away from me. This company has some sketchy business practices.
Nathaniel G
Z Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trafford, AL 35172
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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