Trailer Rental & Towing in Troy, AL at A&B Self Storage LLC
Moving to or from Troy, AL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Troy AL 36081 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Troy, AL
Cargo trailers in Troy, AL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at A&B Self Storage LLC!
Utility trailers are perfect for towing large or oversize cargo in Troy AL 36081. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at A&B Self Storage LLC provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Troy, AL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Troy, AL online today!
Trailer and Towing Supplies
Lisa D A. on
The agent was not clear of my intentions even though I made a reservation.I had to assist the agent in hitching the trailer I rented because she was unable to do so alone. Eventually, two men stopped by to assist. On return, I had to ask if someone would be unhitching the trailer and then I was asked if I could 'back the trailer for them' to another location on the lot? I was unaware when I made the reservation it was a "self-service" and would encourage better training and staffing. The two ladies were not as knowledgeable as expected and did not appear to have interest in the 'customer service' aspect. Also, upon arrival, the office was consumed with cigarette smoke and one agent (on her cell). There was a customer's check on the counter and when I alerted the agent, her response was "OK". I could have (as well as anyone else) had all that customer's personal info from that check-including the bank account info, name, address, etc.. Just Careless!!! ??????????
Marcella H. on
Since we needed to be able to pick up the truck after hours, I was told I had to do this on line and it was "easy". We arrived with our loading help at 6:30 pm and were unable to get the online "easy" check in to work. We had to then wait until 9am the NEXT morning and go to the pickup point again and spend another 30 minutes to pick up the truck. This cost us time and money since we were paying loading help. Very inefficient and extremely costly and inconvenient. Not appreciated at all. The online app just kept going back to the "continue" page and would not proceed to the actual pickup process. DO NOT RECOMMEND EVER!!!!!!!
Rena W. on
Maybe she was having a bad day.
Tyrone M. on
the attendant was very rude. She was on her personal phone while trying to help me.
malaka g. on
The drop off was overall good. But the owner had a small attitude from dealing with someone on the phone.
JARED M. on
Office was closed for lunch when I went to pick up truck and dolly, so I had to wait for an hour before I could get it.
john steven D. on
The location set up for drop off was an unstaffed storage location even thou the website said they did not close until 5. Called the other uhaul listed location, A&B storage which was just around the corner. Took trailer there for a very quick inspection then had to return to the original location to drop the trailer off unassisted. All of this would not have been a problem if instructions were provided up front but spent a good bit of time looking for attendant at the scheduled drop off and it seems the staff from the correct A&B location should have come to me to inspect and supervise where and how the trailer was dropped.
STACY W. on
Ever thing good with drop service..not good with uhaul part that takes orders over phone had to talk to 3 different people...for one would get disconnected and not call back. So I had to keep calling..3 times ...then I told them luverne pick up went there to get truck Friday they was closed .so I called you and they said yes it's closed.. and then one told me there was no order for ...then I found out it was in Troy where I was suppose to get truck...so I had to go clear to Troy and get truck on Saturday when I wanted it Friday...just a big mess on Friday... I did get truck on Saturday morning...
steven v. on
COMMENT: On 4 Aug 2018, the U-Haul employee at A & B Self Storage in Troy Alabama (drop off location) would not perform a vehicle inspection on the rental truck when I specifically asked her to inspect the vehicle with me twice. Her response was "you have nothing to worry about, I promise, as long as the fuel is the same amount you started with." I told her the fuel was a little more then what I stared with (7/16 of a tank), that I had just added fuel before dropping the rental truck off. I also mentioned to her that I parked the rental vehicle at the bottom of the U-Haul parking lot on a steppe decline since there was no where else to park. I told her that the rental vehicle fuel gauge would read a little low while the vehicle was parked on the steppe decline, but once the vehicle was parked on a flat surface the fuel gauge would read a little over 7/16 fuel. She said "I promise you have nothing to worry about, I'll email you a copy of the receipt." At this point she proceeded to the next customer. It was very obvious that she had no intention of inspecting the rental vehicle, and was getting agitated when I asked her a second time to inspect the vehicle. On 4 Aug 2018, I was sent an email with a receipt from A & B Self storage LLC, charging my credit $29.75 for fuel. Had the employee inspected the vehicle upon my request, there would not be a dispute concerning the fuel quantity. I have a fuel receipt dated 2 Aug 2018 for $45.02 of fuel that I put in the rental vehicle before I left for Troy Alabama. I also have another fuel receipt dated 4 Aug 2018 for $5.34 of fuel that I put in the rental vehicle just before I turned the vehicle in. The gas station was approximately 1 mile away from the drop off location. WHAT CAN BE DONE FOR IMPROVEMENT: Ensure that U-Haul employees performs vehicle inspection with customer when customer request it. This should help prevent future disputes.
Holley H. on
I was very disappointed in the fact that when my pick up time changed I was not given the furniture pads I had requested. I requested them not only during my intial reservation but emailed about them when my time was changed. I’m very disappointed in this. And would not recommend anyone using the app to check in or change an order because it crashes and does not give you what you’ve been promised through the order.
Jesse G. on
The ladies were nice, but seemed very unorganized. There were personal items left in the truck when I picked it up. Also, why offer appointment times if LITERALLY 4 other people have the same 9:00am appointment???? That's a hassle for everyone. Use reservation software and stagger in 15 minute increments. That way people aren't upset that their reservation time still becomes a "First come, first serve".
diamond l. on
Very rude and horrible customer service!
james g. on
Both women in the office were rude, no smiling, and in no hurry to get things going. Personal calls were answered before taking in customers. We rented 26ft truck that had no straps, no dolly and was dirty. Truck also had brake issues& wiper issues & skipping which killed gas mileage. when we returned it they wanted us to sweep it out, but we did not because it was dirty to start with. and we had to unload the dolly. we will NEVER go there again and will spread the word about that location !!!!!!!!
lisa s. on
This also was a very polite agent would rent from both again
shawn d. on
The two ladies who work there worry more about smoking and do not have a good disposition for customer service. They almost act as if they are doing you a favor. There is no one who checks out your vehicle or the trailer to make sure everything is up to par, connected correctly and operational. They do not answer the phone either. Probably the worst site I have ever rented from.
James H. on
Employees were rude and unprofessional. Were texting on phone for a while before ever acknowledging I was there. Reservation was made previously online before pick up but employee kept giving conflicting information such as -“you are returning trailer here? (No) “you are going to Columbiana, Al? (No) She would not pull up the previously made reservation. I was told someone would help me hook up trailer. Once I was there employee asked did I have anyone to help me hook up trailer. I had to go and get my husband to help me hook it up. When he was hooking it up he noticed the electrical connection from trailer had a bent prong. The office was closed at this point and had no one to report it to. He was able to fix it. Finally when we were leaving the premises and I double checked the paperwork, and someone else’s papers were in my file. I callled the person to see if they had mine and said no but they had problems at this same place trying to give them a trailer with a bulging tire. I witnessed someone come in and try to rent a trailer. Made me wonder who had my paperwork with my name, address and phone number. I will never use this place again!!
latasha s. on
After hours cant rate
david c. on
Robert W. on
I made the reservation online 10 or so days ago for 8am. The lady opening the store showed up at 8:33. I mentioned my reservation was for 8 and she said (quite rudely) ‘well we open at 8:30’. Then she went inside and locked the door behind herself. It was already past 8:30 and she locked the door so I could not get in. She finally opened the door at 8:40. 40 minutes after I needed the trailer. No apology, not even an acknowledgement that I could be right. After we finished the paperwork I had calmed down and suggested to her that she let whoever needs to know that the U-Haul website should not allow reservations for when the place is closed. Still, nothing, no response at all. When I turned the trailer in she did remember and tell me that she had let someone know. But frankly, she said it as if she was doing me a favor, not the other way around. I don’t mean to make too big a deal out of it, its 20 bucks worth of trailer rental. But i would not go there again.
Ashlee R. on
Office smells very strongly of cigarette smoke. The office entrance environment is also not very inviting or well lit. Customer service from attendant was great! Office space is just a little dated.
Robert G. on
Construction was in progress at the drop off agency, but the service was satisfactory. I Would use the business for future rentals as the need should arise.
Linda T. on
The rental process was confusing because I called the local center several days in advance twice and was told there wouldn't be any trucks available but I decided, Saturday morning, to reserve a truck and one was available. I found the call center representative was awesome but the local rep not so much.
Allison P. on
The gas was NOT at the half tank required mark when I picked up the truck. I should have taken a picture or showed it to the employee, but I did not. I drove your truck less than 5 miles total and now being stuck with a gas bill. Shame on me for not calling your attention to the low gas.
Sabrina M. on
The lady in the office was rude and disrespectful to us. We were not allowed to drop off the trailer in monetgomery
Tracy B. on
Front office was very nice and helpful.