Here you can reserve for U-Haul. Definitely it a priority when it comes to taking care of customers who reserve at this location as the wait time is long and not knowledgeable when it comes to the U-Haul system being down. He stated he has never experienced this before but then immediately states when the system crashes it takes a couple of minutes for it to come up. He then wanted me to call the regional U-Haul manager when she stated for him to call her. Not a very good listener as well as very poor customer service. I don’t recommend this location for future business. May be a convenient location to pick up but not professional. If only they were knowledgeable, professional and upfront about experiencing these types of issues since the operate business with U-Haul I would be more understanding but being lied to and not having a contact number for the regional manager wasn’t a good first impression. When bringing back the equipment the Main Manager confronted me about writing a bad review explaining my experience as I was waiting with him through this mornings ordeal. Spot on for not being professional and I wouldn’t recommend U-Haul or Alcala smog services to anyone if this is how the unprofessionalism is.
MARK E
Alcala Test Only Smog Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tulare, CA 93274
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The gentleman and young lady were knowledgeable and professional very patient and informative.
CRYSTAL OI had to swap trucks at a further location and was charged for fuel when I brought it in even though I put fuel in an additional truck
JOSHUA BYour good!
GEORGE LFast and good customer service
Cristina S