Out of my whole moving experience, my U-haul rental was the most stressful and unpleasant. I reserved a U-haul rental on May 10th, I reserved my rental to be picked up on May 30th at a Kirksville, MO location...where I was living. I made my reservation early to ensure that I would have the location and U-haul that I requested. The day before I was supposed to pick up my U-haul the location was changed to Unionville, MO. Which is about a 45 min to an hour drive outside of where I live. Then I was informed "And don't worry, we increased the cost of your U-haul to compensate for the extra mileage you'll be driving to pick it up". That was incredibly frustrating to find out last minute that not only was I going to have to drive almost an hour outside of my area but that I was now going to be charged more for that. When I got to the U-haul place, my reservation was to pick up at 1:30pm, I didn't get out of there until almost 2:30pm because the U-haul hadn't been returned yet and the person working did not seem to know much of what he was doing. I asked him if there was a dolly in the U-haul b/c I had ordered one. He said there was. The U-haul smelled like pee which also was not pleasant. I drove the hour back to my house only to find out there was NOT an appliance dolly. I also did not realize the U-haul did not have any ramps. I had to drive to the Kirksville location to obtain a dolly for my U-haul. All of this put me almost 3 hours behind on being able to start moving. For almost $400 I was not pleased at all with my experience.
Jaimee M
Bruce Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Unionville, MO 63565
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Customer Reviews
- 3.5 Average Customer Rating
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Got charged 50$ in over due fees even though I turned the trailer in on time the day it was due because of negligent employees not reporting that the equipment had been returned will never go there again.
MARK MExcellent service
Martha CThe service at Bruce's was great. Mark went above and beyond to ensure that we had a great experience and that we had everything we needed.
Joe RI did not have an issue at Bruce's Tire shop. But, the system to log in for check out and check the truck back in, is NOT user friendly. So the lower rating is for that. Plus when I called the 800 number to uhaul for assistance they didn't help with the issue checking it back in after hours.
Renee L